Curadebt
PROS / Live chat option on its website. Flat-fee model lets customers know what to expect.
CONS / Not rated by the Better Business Bureau. Outsources some of its work to third party agencies. For example, it might collect money from a client before placing the client in the hands of another debt consolidation or management organization. Additionally, monthly maintenance fees can be charged for work that is not “in-house,” which allows the organization to get around the 2010 FTC regulation outlawing upfront collection of fees for debt negotiations.
OUR VERDICT / CuraDebt outsources several of their programs to other vendors instead of offering full-service debt solutions in-house, which can mean additional fees charged to customers. CuraDebt touts its high ratings on alternative websites, but it is curiously absent from mainstream consumer protection organizations, such as the Better Business Bureau. Its website is difficult to navigate and includes aggressive pop-up marketing for its services. All this adds up to indicate that it is not customer-oriented and not user-friendly.
